What's in it for me and my business?
The training course is intended for all individuals, at all levels, who want to improve their influencing and communication skills.
Who is it for?
The programme will strengthen the participants’ ability to communicate easily and reach agreements that work. The participants will uncover their own strengths and weaknesses as communicators. This should help the participants handle every situation with the clients.
Participants are likely to become better skilled at achieving harmony and consensus inside the organisation and at obtaining better results on the outside as well - with clients, customers, suppliers, regulators, and the public at large.
Training content
Verbal and nonverbal communication (words + how + body language = communication)
Framing messages for different stakeholders (internal and external stakeholders from different hierarchical levels)
Active listening: golden rule of communication=> seek first to understand, then to be understood...
Four communication styles: persuasive, assertive, visioning and coaching
Increasing the chances of achieving your goals while maintaining good relationships with others
Responding to attempted manipulation or emotional blackmail
Expressing opinion/disagreement openly and directly without sounding either aggressive or passive
Removing stress from stressful communication
Practice and exercise
Lecture and group discussion
Individual and group work – writing and editing exercises
Individual/group work presentation
Receiving feedback from the facilitator and the group
Video
Duration
Two days
Number of participants
Up to 18
Trainer
Miro Smolović, PMP
Price
For fees, please contact us
