Assertive communication

Who is it for?

The training course is intended for all employees who wish to improve their communication skills and learn how to:

• Express their opinion and/or disagreement openly and directly, in neither aggressive nor passive way
• Say "No" without being negative
• React to an attempt of manipulation or emotional blackmail.

What's in it for me and my business?

Direct, open and respectful communication that:

• Reduces the likelihood of misunderstandings and conflicts
• Improves the chances of quick and constructive conflict resolution
• Increases the likelihood of getting what we want, while maintaining a good relationship with other people
• Builds self-confidence and a sense of control over one’s life
• Nurtures respectful relationships between people.

The training is highly interactive, with a short theoretical introduction and many opportunities for participants to see, discuss, try and practice this communication style.

Training content

• Three styles of communication – passive, aggressive and assertive
• Basic assertive rights
• Assertiveness techniques:
   
  • Giving negative feedback
  • Expressing disagreement
  • Broken record
  • Fogging
  • How to say no
  • "I" statements
    
    

Training techniques

• Lecture and group discussion
• Analysis and discussion of video clips
• Role play
• Individual and group work

Duration

One day.

Number of participants

Up to 15.

Language

English.

Price

For fees, please contact us